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Flight Delay Claims

Have you been inconvenienced by a delayed or cancelled flight? If have and it was in the last six years, you may be entitled to claim compensation.

Who can claim flight delay?

Anyone, regulation (EC) 261/2004 requires airlines to compensate passengers if their flight is cancelled or heavily delayed, with the exception of extraordinary circumstances (summarised below). So, if your flight arrives three or more hours late and you are travelling out of/ into the EU or on an EU airline you will be entitled to compensation.

When can you claim?

You have up to six years to make a claim for a flight delay, so long as you have all of the relevant documentation to support your claim.

What can you claim for?

You can claim for a flight cancellation or if your flight is delayed by three hours or more and wasn’t caused by extraordinary circumstances.

Extraordinary circumstances are those which are outside of the control of the airline and which, even if the airline had taken reasonable measures, would still have delayed the flight. These include:

  • Extreme weather conditions
  • Air strikes
  • Political circumstances e.g. terror attacks, political unrest and security risks
  • Illness e.g. a sick crew member or passenger
  • A delay at the airport e.g. long queues during security checks
  • A mechanical fault with the airplane itself

Therefore, the delayed flight needs to be as a direct result of a fault of the airline with which the flight was booked.

When are you entitled to a refund?

If your flight is delayed by 5 hours or more, you are entitled to a refund or alternative transport. However, it must be noted that if you do accept a refund, the airline does not have to provide any further onward travel or assistance. Similarly, if you are offered an alternative flight and accept this, then any compensation claim may be reduced by 50%.

The criteria for flight delay

  • The length of the flight delay must a minimum of three hours or more
  • The cause of the flight delay must be a fault of the airline (i.e. not extraordinary circumstances)
  • The flight must either be booked with an EU airline or enter / leave the EU to fall under the EU regulations
  • The flight must have been scheduled to take place within the last six years

Compensation awards

The level of compensation you are entitled to for flight delay or cancellation is determined by the length of your flight (as shown in the table below).

Length of flight  Delay to Destination  Compensation due

  •  Up to 1500km - More than 3 hours  €250/ £190
  •  1500km to 3500km - More than 3 hours  €400/ £310
  •  More than 3500km - More than 3 hours but less than 4 hours  €300/ £228
  •  More than 3500km - More than 4 hours  €600/ £460

We operate on a strict 'no win, no fee' basis

In the event of a successful claim against an airline on your behalf then the fee is 25% of the total compensation awarded.

Remember: If we are unsuccessful in claiming compensation for you then you don’t pay a single penny!